Shipping policy

Order Processing

  • Orders are processed within [1–3 business days].

  • During high-volume periods (sales, holidays, new drops), processing may take slightly longer.

Shipping Options & Delivery Times

Shipping rates and delivery estimates are calculated at checkout.

*Delivery times may vary depending on customs or regional delays.

Tracking Your Order

Once your order ships, you will receive a tracking number with The Shop App.
Please allow 24–48 hours for tracking information to update.

Customs & Duties (International Orders)

International customers are responsible for any customs fees, taxes, or duties charged by their country.
We are not responsible for customs delays.

Lost, Stolen, or Delayed Packages

  • We are not liable for packages marked as delivered by the carrier.

  • Shipping delays from carriers (weather, customs, etc.) are outside our control.

  • We are not liable for packages lost as delivered by the carrier.

Incorrect Shipping Information

Customers are responsible for providing correct shipping details.
We cannot refund or replace orders shipped to addresses entered incorrectly at checkout.

Pre-Order & Made-to-Order Items

If applicable:

  • Pre-order or made-to-order clothing may have longer processing times.

  • Estimated ship dates will be provided on the product page.

Contact Us

For questions regarding shipping, please contact us at:
Email: [avarilux@icloud.com]